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The Modern Customer Podcast
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling au...

The CX Strategy Behind Bimbo Bakeries' 1

At Bimbo Bakeries USA, customer experience co...

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: 30 minutes : 17-Mar-2026

Unifying the Contact Center: Salesforce'...

Contact centers have long been built on fragm...

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: 30 minutes : 10-Mar-2026

Service at Scale: The AI Model Driving S

Service economics have long depended on headc...

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: 29 minutes : 03-Mar-2026

What the American Customer Satisfaction

New data from the American Customer Satisfact...

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: 26 minutes : 24-Feb-2026

Powering Connected Customer Conversation

Customer conversations generate value. Yet mo...

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: 30 minutes : 17-Feb-2026

How CAVA Integrates Hospitality, Experie

As restaurants scale, preserving hospitality ...

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: 25 minutes : 10-Feb-2026

How Great CX Turns Customers Into Superf

Great customer experience doesn't lose custom...

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: 33 minutes : 03-Feb-2026

What CX Leaders Can Learn From The Laws

Customer experience leaders face a familiar t...

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: 34 minutes : 27-Jan-2026

Winning with AI Without an AI Strategy

This week on The Modern Customer Podcast, you...

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: 36 minutes : 20-Jan-2026

How AI Is Changing How Customer Bugs Get

As digital products become the primary custom...

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: 26 minutes : 13-Jan-2026

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