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Podcast: The Modern Customer Podcast
Episode:

The Transformation Economy: Why Customer Outcomes Matter More Than Ever
Category: Business
Duration: 00:26:02
Publish Date: 2026-03-31 12:00:00
Description:

Customer experience is shifting from memorable interactions to driving customer outcomes.

That's the shift behind the Transformation Economy, and it's changing how companies create value for customers.

This week on The Modern Customer Podcast, Joseph Pine, co-author of The Experience Economy and author of the new book The Transformation Economy, explores the next evolution of customer value—from experiences to transformation.
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