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The Modern Customer Podcast
The Modern Customer Podcast is a show exploring the intersection of customer experience, social customer service and content. We will also dive into related leadership topics. The show is hosted by Forbes contributor and customer experience strategis

The CX Strategy Behind Bimbo Bakeries' 1

At Bimbo Bakeries USA, customer experience co...

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: 30 minutes : 17-Mar-2026

Unifying the Contact Center: Salesforce'...

Contact centers have long been built on fragm...

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: 30 minutes : 10-Mar-2026

Service at Scale: The AI Model Driving S

Service economics have long depended on headc...

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: 29 minutes : 03-Mar-2026

What the American Customer Satisfaction

New data from the American Customer Satisfact...

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: 26 minutes : 24-Feb-2026

Powering Connected Customer Conversation

Customer conversations generate value. Yet mo...

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: 30 minutes : 17-Feb-2026

How CAVA Integrates Hospitality, Experie

As restaurants scale, preserving hospitality ...

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: 25 minutes : 10-Feb-2026

How Great CX Turns Customers Into Superf

Great customer experience doesn't lose custom...

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: 33 minutes : 03-Feb-2026

What CX Leaders Can Learn From The Laws

Customer experience leaders face a familiar t...

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: 34 minutes : 27-Jan-2026

Winning with AI Without an AI Strategy

This week on The Modern Customer Podcast, you...

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: 36 minutes : 20-Jan-2026

How AI Is Changing How Customer Bugs Get

As digital products become the primary custom...

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: 26 minutes : 13-Jan-2026

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