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	Podcast:		The Modern Customer Podcast
	Episode:		Inside KeyBank's Approach to Customer Experience and AI
	Category:		Business
	Duration:		00:25:48
	Publish Date:		2026-04-07 12:00:00
	Description:		Blake Morgan was called "The Queen of CX" by Meta. She is a customer experience futurist and author of three books on customer experience. Follow Blake Morgan on LinkedIn For regular updates on customer experience, sign up for her weekly newsletter here. Learn more at www.blakemichellemorgan.com
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The Modern C .. 1