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Forrester's CX Cast
A weekly discussion with Forrester analysts highlighting new customer experience (CX) research and relevant CX topics in the news. More information at www.forrester.com. email: cxcast@forrester.com

95: Pivot To Person-First Personalizatio

Personalization is all the hype, and for good...

: 13 minutes : 03-May-2017

96: Harness The Power Of Emergent Behavi...

In this week's episode of CX Cast, Sam Stern ...

: 15 minutes : 10-May-2017

97: Make (Or Break) Your CX Through Empl

It takes engaged employees and a customer-ce...

: 10 minutes : 17-May-2017

98: John Lincoln, CX Leader at Duke Ener

In this week's episode of CX Cast we are join...

: 28 minutes : 24-May-2017

99: How Blue Shield Of California Delive...

In this week's episode of CX Cast, Sam Ste...

: 20 minutes : 02-Jun-2017

100: How Quest Diagnostics Collaborative...

Managing CX well, let alone even establishi...

: 17 minutes : 08-Jun-2017

101: How Voice AI Will Redefine the Futu

AI is rapidly evolving from sci-fi fodder ...

: 20 minutes : 15-Jun-2017

102: How Quest Diagnostics Collaborative...

When scripts and protocol don't apply, percei...

: 12 minutes : 23-Jun-2017

103: Why And How CA Technologies Establi

In this episode, Dayton Semerjian of CA Techn...

: 17 minutes : 06-Jul-2017

103: Why And How CA Technologies Establi

Dayton Semerjian of CA Technologies returns t...

: 19 minutes : 12-Jul-2017

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