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	Podcast:		The Modern Customer Podcast
	Episode:		How CAVA Integrates Hospitality, Experience, and Rewards at Scale
	Category:		Business
	Duration:		00:25:23
	Publish Date:		2026-02-10 13:00:00
	Description:		As restaurants scale, preserving hospitality becomes harder to sustain. This week on The Modern Customer, Andrew Rebhun, Chief Experience Officer at CAVA, shares how the Mediterranean fast-casual brand keeps hospitality at the center while scaling to 400+ locations. The conversation breaks down how experience leadership actually works at scale—from loyalty and social listening to team training and selective use of AI—without losing human connection. Where do you see the biggest gap today: loyalty design, social listening, or team alignment?
	Total Play:		0

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