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The Michelli Experience
New York Times #1 Bestselling Author Shares Business Insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish and More

Designing Experiences for a World of Con

In a world where disruption is the new normal...

: 12-Feb-2026

Customer Expectations Don’t Rise Gradu

In this episode, we explore how customer expe...

: 05-Feb-2026

The New Rules of Personalization

In this episode, we focus on a simple but pow...

: 05-Feb-2026

Your Team IS the Experience

In this episode, we explore a simple but powe...

: 29-Jan-2026

Trust Is the Currency of the AI Era

As AI becomes a visible part of the customer ...

: 1 minute : 22-Jan-2026

Blink - Speed Decisions: How Customers C

Customer decision-making is happening faster ...

: 1 minute : 15-Jan-2026

Why This Podcast Is Pivoting: Human-Cent

In today’s episode, I share why this podcas...

: 1 minute : 08-Jan-2026

Six Common Mistakes Leaders Make—and H

In this episode, Dr. Joseph Michelli explores...

: 4 minutes : 30-Oct-2025

Engaging Customers Through Gamification

In this episode, Dr. Joseph Michelli discusse...

: 3 minutes : 23-Oct-2025

Leveraging AI to Enhance Servant Leaders

In this episode, Dr. Joseph Michelli explores...

: 3 minutes : 16-Oct-2025

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