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There was a time when I worked for a company that sold products on-line Since our wares could be purchased at any time of the day or night, we wanted to ensure that our systems were running all the time. This led us to build some sort of monitoring, which we tried. That led us to buy some monitoring software, which we did. This led us to build more tools, and it felt like we were in an endless loop for a period of time. Eventually we stepped back and tried to answer the question that many Operations people have asked themselves and others: what is downtime? Read the rest of What's Downtime? |