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Home > Write the Docs Podcast > Bridging the gap between documentation and support, with Neal Kaplan
Podcast: Write the Docs Podcast
Episode:

Bridging the gap between documentation and support, with Neal Kaplan
Category: Technology
Duration: 00:24:37
Publish Date: 2016-05-17 19:00:00
Description: User assistance (documentation) is basically self-service customer support. Both documentation and customer support are critical to the success of any company, and they work better when they assist and improve each other. How can you tap the knowledge of support agents to improve the documentation, and how can you make the lives of support agents easier in return?
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