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Home > Within the Trenches > Within the Trenches Ep 605
Podcast: Within the Trenches
Episode:

Within the Trenches Ep 605
Category: Education
Duration: 00:27:18
Publish Date: 2025-06-03 13:34:00
Description:

Ep 605 features Shanna, a 911 shift supervisor and CTO with Henderson County Sheriff's Office out of NC.

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Episode topics –

  • What it’s really like starting out as a 911 dispatcher and walking into dispatch for the first time

  • The unique skills and "dispatcher ear" needed to juggle intense calls and multitasking

  • Emotional impact and coping with difficult calls, especially those involving children

  • The importance of peer support and teamwork within dispatch centers

  • Advice for new dispatchers and Shanna’s inspiration for becoming a Certified Training Officer

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
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