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Home > What It Means > Predictions 2024: CX Leaders Embrace GenAI
Podcast: What It Means
Episode:

Predictions 2024: CX Leaders Embrace GenAI
Category: Business
Duration: 00:27:15
Publish Date: 2023-11-02 04:00:36
Description: Customer experience (CX) leaders are positioned to win big with generative AI (genAI) in 2024. But there’s a caveat: They must identify and augment the right drivers of CX performance. Learn more about CX in 2024 in this episode featuring VP and Research Director Martin Gill and Principal Analyst Judy Weader. 
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