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Podcast: What It Means
Episode:

How Customer Service Will Evolve In 2021
Category: Business
Duration: 00:31:41
Publish Date: 2021-03-04 05:00:30
Description: The upheavals of 2020 forced customer service organizations to rapidly shift their operations. But which changes will become permanent? Explore the future of customer service in this episode of What It Means with VP, Principal Analyst Kate Leggett and Principal Analyst Ian Jacobs.
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