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Podcast: What It Means
Episode:

Customer Journey Mapping In A Crisis
Category: Business
Duration: 00:31:05
Publish Date: 2020-06-10 23:00:39
Description: Since the outbreak of the coronavirus pandemic, firms have struggled to keep on top of customers’ fast-changing needs. To succeed, look no further than the journey map. We’re joined by VP, Principal Analyst Joana Quintanilha on this week’s What It Means to discuss how journey mapping can help firms right now.
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