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Home > What It Means > AI + Customer Service: Transformation Starts From Within
Podcast: What It Means
Episode:

AI + Customer Service: Transformation Starts From Within
Category: Business
Duration: 00:32:52
Publish Date: 2020-02-05 23:00:27
Description: Will contact centers soon be whittled down to a single all-knowing chatbot? Sorry, not quite. But AI will remake customer service, starting from the outside in. Discover the contact center of the future on this week’s What It Means with Principal Analyst Ian Jacobs.
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