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Podcast: What It Means
Episode:

US CX Index 2019: Where Brands Are And How They’ll Excel
Category: Business
Duration: 00:34:39
Publish Date: 2019-07-17 23:00:28
Description: Forrester’s US CX Index™ 2019 revealed a modest increase in overall quality, with no brands achieving an “Excellent” score. VP, Research Director Harley Manning and Director, CX Analytics Michelle Yaiser delve into what’s behind the slow pace and how brands can accelerate.
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