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Podcast: Wedding Business Solutions
Episode:

The answer is Yes. Now, what was the question?
Category: Business
Duration: 00:12:53
Publish Date: 2021-08-18 04:00:00
Description:

This is a quote I read on the Forbes.com website by Micah Solomon – “The answer is Yes. Now, what was the question?” It’s such a powerful way to approach the customer experience. However, too often people’s first reaction is to say “no”, or to resist anything that’s outside your normal procedures. “No” can be a powerful word in sales, but in the customer experience you want to default to “yes” whenever possible, and even sometimes when the ‘yes’ the customer wants isn’t possible. 

Listen to this new 12-minute episode and find out how to have less confrontation and happier customers.

If you have any questions about anything in this, or any of my podcasts, or have a suggestion for a topic or guest, please reach out directly to me at Alan@WeddingBusinessSolutions.com or visit my website Podcast.AlanBerg.com

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