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A lot of organisations espouse the value of "learning", some even have it as an official "value" and have fancy posters to inspire people to learn, but few really live it, putting learning at the centre of what they do.
Service industries succeed (or fail) almost entirely on the knowledge, skills, and behaviours of their people, so their ability to learn - and therefore improve performance - throughout their whole career is even more important.
In this podcast I chat to Sarah Brennan and Rachel Sedgwick of JDX Consulting, a company that has done just that: put L&D at the heart of who they are and how they succeed. |