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	Podcast:		Think Tank Radio: Conversations in a Digital World
	Episode:		Agile Commerce: Buzzword or Critical Business Need?
	Category:		Technology
	Duration:		01:00:00
	Publish Date:		2020-11-19 08:00:00
	Description:		The buzz: “Innovating the business model is a skill that every company needs from time to time but changing the model near-instantly and perhaps radically is something else. Whether tweaking the model or transforming it, virtually all companies have had to make changes during the pandemic.” [fortune.com] COVID-19’s rapid spread has redesigned the business landscape, with many organizations rethinking their sales model for B2B and B2C transactions. They require integrated digital commerce systems for order and product management, delivery tracking, and account management to deliver a personalized customer experience. In March 2020, consumers urgently demanded contact-free, curbside pickup for groceries and more. Retailers who responded gained customers and loyalty; laggards lost both. We’ll ask PwC’s Brandon Lee and Munish Gupta, and SAP’s Blaine Trainor about the meaning and strategies of agile commerce and why it is becoming a major business driver in the COVID-19 era.
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