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Home > The Service Management Podcast > #4 Set Phasers to Stun – it’s ITSM Across the Enterprise
Podcast: The Service Management Podcast
Episode:

#4 Set Phasers to Stun – it’s ITSM Across the Enterprise
Category: Technology
Duration: 00:48:00
Publish Date: 2017-07-19 11:04:22
Description:

This month the ITSM Podcast team is running at 90% capacity because James Finister had a

“technology issue” – so just a normal day at the office really. Thankfully, though, the grumpy old

men of ITSM are joined by a much happier young man – Ollie O’Donoghue. Having joined Horses for

Sources Research, the now far more important Sir Oliver of Donoghue talks about his new role and

the CIO perspective of digital transformation. As well as pointing the boys in the right

direction on enterprise service management – that’s the use of ITSM thinking and capabilities in

other lines of business such as HR and facilities. There’s also some ITSM news chatter – that’s the

polite term for it – including the BMC/CA merger speculation.
Total Play: 0