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Home > The Michelli Experience > Bitter to Loyal: How to Move Customers from Detractors Into Advocates
Podcast: The Michelli Experience
Episode:

Bitter to Loyal: How to Move Customers from Detractors Into Advocates
Category: Business
Duration: 00:04:04
Publish Date: 2022-12-08 13:30:00
Description:

In this episode, Dr. Michelli outlines research on the "service recovery paradox" and provides tips for relationship restoration and relationship enhancement through service recovery behaviors. 
Total Play: 0