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Home > The Michelli Experience > PODCAST: Top of Heart Not Top of Head? Sparking Delight Across Every Customer Experience
Podcast: The Michelli Experience
Episode:

PODCAST: Top of Heart Not Top of Head? Sparking Delight Across Every Customer Experience
Category: Business
Duration: 00:02:49
Publish Date: 2022-04-21 13:30:00
Description:

Dr. Michelli explores the distinction between Top of Mind Awareness (TOMA) and Top of Heart Engagement (TOHE).
Total Play: 0