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Home > The Michelli Experience > Listening and Leading Customer Experience in Uncertain Times
Podcast: The Michelli Experience
Episode:

Listening and Leading Customer Experience in Uncertain Times
Category: Business
Duration: 00:03:22
Publish Date: 2020-03-06 09:47:03
Description:

I’m in the throes of difficult planning sessions with clients as they seek to communicate with and ready themselves to care for their team members and customers in a time of heightened uncertainty associated with the coronavirus. For some clients, these conversations revolve around possible disruptions in a supply chain; for others, it takes the form of remote sales strategies or enabling team members to work from home.

Maybe I am unusually lucky, but in contrast to political leaders who can get bogged down in blaming their opposition for problems, the people with whom I work are spending all of their time looking for solutions on behalf of their team members and customers. I thought I would share some of these strengths in the hope that they will be of benefit to you.
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