Search

Home > The Michelli Experience > The Never-ending Journey to Customer Experience Excellence
Podcast: The Michelli Experience
Episode:

The Never-ending Journey to Customer Experience Excellence
Category: Business
Duration: 00:04:27
Publish Date: 2019-10-10 07:30:00
Description:

There are some fairly subtle and under-the-radar changes taking place for a brand about which, I have written two books (The Starbucks Experience and Leading the Starbucks Way). Let’s quickly look at five of them and what each tells us about the adaptive course Starbucks is taking toward continued customer experience excellence.

 
Total Play: 0