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Home > The Create & Thrive Podcast > Don’t leave your customers with obvious questions! [227]


	Podcast:		The Create & Thrive Podcast
	Episode:		Don’t leave your customers with obvious questions! [227]
	Category:		Business
	Duration:		00:16:58
	Publish Date:		2020-04-22 00:21:44
	Description:		As a seller, it’s your job to anticipate – and answer – any objections your customer may have to buying your product. Another way of putting this – don’t leave any of your customer’s questions unanswered! This sounds obvious, but I’m always amazed at how many online sellers don’t do this properly. Think: inadequite descriptions lacking crucial detail. Think: product photos that don’t show all aspects and details of a product. Think: policies that don’t clearly lay out returns policies and ‘lost mail’ policies. In today’s episode, I discuss why this matters, how it’s costing you sales, and how to fix it. You can listen to this podcast below, or on your fave podcast app – or you can watch it on youtube! Watch on YouTube… Support the show You can make a secure donation (of the amount of your choice) via the Paypal button below. Each donation helps cover the cost of hosting, show-note writing, research, interviewing, recording, editing, etc. etc. In short – it helps to cover the time and financial costs of putting together a free weekly show to help you grow your handmade business. You can also: Leave a review on the C&T FB page. Leave a review on Apple Podcasts. Join the Thriver Circle – without the members of the Circle, this podcast would not be possible. Listen to this episode… Highlights from this episode: Your job as a salesperson is to anticipate – and answer – any possible objections someone might have to purchasing your product. Make sure your descriptions convey all the possible features of your product (size, shape, use, etc) Don’t forget the benefits of your product, too. You should have a fully filled-in policies. Answer any potential shipping questions. State production and shipping times. Show all aspects of your product in photos (front/back, inside/outside, in use, top/bottom) etc. Use your photos to convey vital information – even using text on images, showing your workspace/studio/you at work (to prove the handmade aspect)
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