Search

Home > The Advanced Selling Podcast: Sales Training | Leadership Coaching | B2B Sales Strategy | Prospecting Tips > The Customer Journey Mismatch: A Cautionary Tale
Podcast: The Advanced Selling Podcast: Sales Training | Leadership Coaching | B2B Sales Strategy | Prospecting Tips
Episode:

The Customer Journey Mismatch: A Cautionary Tale
Category: Business
Duration: 00:05:21
Publish Date: 2024-12-05 16:30:00
Description:

In this solo series episode, Bill Caskey shares a revealing story about witnessing poor customer service at a store he visited recently, where a salesperson failed to meet a customer at their knowledge level when discussing smartwatch options.

He uses this experience to illustrate a crucial sales lesson: the importance of understanding where customers are in their journey before attempting to sell.

Caskey emphasizes that improving close rates requires asking the right questions and meeting prospects where they are, rather than making assumptions about their knowledge or needs.

Is it time to make a BOLD move in your business? If so, download our brand new book, "12 Bold Moves - Insider Secrete to Reinventing Yourself and Your Business." http://12boldmoves.com
Total Play: 0

Users also like

0 Episodes
Optimal Livi .. 5K+     300+
300+ Episodes
The Public S .. 50+     8
1K+ Episodes
How to Be Aw .. 100+     20+
300+ Episodes
Alle Bücher .. 200+     6
600+ Episodes
TEDTalks Bus .. 600+     200+