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Home > The Action Catalyst > REMASTERED: Magic or Misery, with Shep Hyken (Customer Service, Business, Management, Leadership)
Podcast: The Action Catalyst
Episode:

REMASTERED: Magic or Misery, with Shep Hyken (Customer Service, Business, Management, Leadership)
Category: Business
Duration: 00:08:15
Publish Date: 2025-01-14 10:30:00
Description:

Shep Hyken, Chief Amazement Officer of Shepard Presentations, customer service and experience expert, author, and speaker, explains the true meaning of being "helpful", why it takes one to say yes, but two to say no, finding moments of magic, misery, and mediocrity, and the handy index card trick for your staff.
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