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Today’s typical hospital lives on its paperwork—even as an increasing percentage of that work no longer has anything to do with actual paper. But those electronic patient files—called either EHR for electronic health records or EMR for electronic medical records—bring them their own problems. For the Madison Memorial Hospital in Idaho, the problems come in the form of incompatible systems and difficult data exchanges. At that one hospital, there are at least five different EHR systems—and, no, they don’t talk with each other very well. That means a plethora of headaches for Troy Christensen, the hospital’s Chief Financial Officer. The top headaches? Duplicate bills and invoices that don’t match the contracted amounts. |