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Home > Tech Talks > If Your Customers Feel Confused, You’ve Already Lost Them
Podcast: Tech Talks
Episode:

If Your Customers Feel Confused, You’ve Already Lost Them
Category: Technology
Duration: 00:23:36
Publish Date: 2025-07-14 10:35:45
Description:

In this episode, David Savage sits down with Jamie Anderson, CRO at UserTesting, to tackle one of the most glaring gaps in modern business: the disconnect between what companies think their customers experience… and what customers actually feel. With AI accelerating product cycles and market expectations rising, Jamie argues it’s never been more critical to embed real human feedback into every step of your design, marketing, and tech rollout process.

From AI chatbots to app onboarding, if you're not validating with users, you're building on sand.
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