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Home > TEDTalks Technology > Uber, and how to fix things when trust is broken | Fixable
Podcast: TEDTalks Technology
Episode:

Uber, and how to fix things when trust is broken | Fixable
Category: Technology
Duration: 00:35:05
Publish Date: 2023-11-17 05:00:00
Description:

This is an episode of Fixable, another podcast from the TED Audio Collective. This week, Anne and Frances dive into their area of expertise: trust. Frances recounts the time when she was brought in to help Uber fix their huge trust breakdown. Using Uber as a case study, they explain the three pillars of trust — authenticity, empathy and logic — and actionable solutions to strengthen each leg when they’re on shaky ground.
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