Search

Home > ServiceNow TechBytes > Episode 12: Using the ServiceNow Knowledge Base Application
Podcast: ServiceNow TechBytes
Episode:

Episode 12: Using the ServiceNow Knowledge Base Application
Category: Technology
Duration:
Publish Date: 2016-01-25 17:09:06
Description:

This week's podcast features servicenowkevin as he talks about how we use the Knowledge Base application on HI (the ServiceNow Customer Support instance) to provide searchable, high-quality content to customers.

This episode covers:

  • Tagging and search optimization
  • Pinning articles
  • Reports
  • Multiple-KB function (NEW in UI16!)
  • Article view properties
  • Feedback Mechanism
  • Sneak peek at Knowledge 16

For more information on Knowledge Management, see:

Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.
Total Play: 0