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Home > Retail Gets Real > 368. How IKEA innovates in sustainability and customer experience
Podcast: Retail Gets Real
Episode:

368. How IKEA innovates in sustainability and customer experience
Category: Business
Duration: 00:28:33
Publish Date: 2024-11-12 11:00:00
Description:

Javier Quiñones, CEO and chief sustainability officer at IKEA U.S., shares his 25-year career journey at the company, what he loves most about his job and how he stays current in the ever-evolving retail industry. We also talk about IKEA’s commitment to sustainability and how it’s good business to be a good business. 

(00:00:00) Introductions

(00:01:42) Quiñones’ career journey 

(00:05:06) IKEA’s commitment to sustainability 

(00:14:46) What Quiñones loves most about his job 

(00:20:59) Creating a core IKEA experience across the globe 

(00:23:26) Staying current in an ever-evolving industry 

The National Retail Federation is the world’s largest retail trade association.

Every day, we passionately stand up for the people, policies and ideas that help retail succeed.

Resources:

• ikea.com/us/en

• NRF2025: Retail’s Big Show: nrfbigshow.nrf.com

• Get ready for Retail’s Big Show in NYC

• Become an NRF member and join the world’s largest retail trade association

• Learn about our retail education platform, NRF Foundation, at nrffoundation.org

• Learn about retail advocacy at nrf.com/advocacy

• Find more episodes at retailgetsreal.com

Related:

• NRF Foundation Announces The List Of People Shaping Retail’s Future 2025

• Goldman Sachs Chairman & CEO to Speak at Retail’s Big Show

• Creating a circular retail economy
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