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Home > Postal Hub podcast > Episode 176: Artificial intelligence, with Escher CTO Wayne Haubner
Podcast: Postal Hub podcast
Episode:

Episode 176: Artificial intelligence, with Escher CTO Wayne Haubner

Category: Business
Duration: 00:24:51
Publish Date: 2019-10-28 02:47:05
Description:

Escher CTO Wayne Haubner joins me to discuss applications for artificial intelligence in the postal and delivery sectors:

  • The difference between AI and machine learning
  • Where to source data (e.g. transaction data, tracking data, customer profiles)
  • AI and loyalty programmes - and the impact on repeat sales
  • Driving better customer engagement with AI
  • Digital on-boarding - training for new staff
  • How AI and big data can predict problems in the delivery network and post office network
  • Making data available for analysis in real-time
  • Predicting and recognising customer behaviour - even in-store!
  • Using AI to support up-selling in parcel delivery
  • Reducing fraud using AI
Total Play: 0

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