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Home > Lean Startup > #24, Season 2, Leveraging Tech to Improve Customer Communication
Podcast: Lean Startup
Episode:

#24, Season 2, Leveraging Tech to Improve Customer Communication
Category: Technology
Duration: 00:55:05
Publish Date: 2016-05-19 21:09:59
Description: Jeff Gothelf, organizational designer and co-author of the best-selling Lean UX and the forthcoming book Sense and Respond, joined us on for a conversation about leveraging technology to improve customer communication. As consumers come to expect 24/7 responses from businesses, the companies that embrace continuous communication with customers gain a competitive edge. Jeff will discuss his insights on the value of platforms that enable real-time responses. He’ll also explain why management should support cross-functional development between product strategy, development, and design teams. View the webcast here: https://youtu.be/NTnrdMcrEdw
Total Play: 0

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