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	Podcast:		Knowledge at Wharton
	Episode:		Call Centers: How to Reduce Burnout Increase Efficiency
	Category:		Business
	Duration:		00:11:24
	Publish Date:		2004-06-16 15:47:10
	Description:		It’s no surprise that the front lines of a corporate call center are unusually stressful but companies don’t always account for that when hiring and training workers for this critical customer contact role according to speakers at a recent Call Center Industry Forum sponsored by Wharton’s Financial Institutions Center. Given that an estimated 3% of the U.S. workforce is employed in call centers and that such centers typically experience a 30% annual turnover it’s clear that new approaches to call center management are needed. Hosted on Acast. See acast.com/privacy for more information.
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