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	Podcast:		Knowledge@Wharton
	Episode:		How Better Training Can Help Companies Face the ‘Tech Tide’
	Category:		Business
	Duration:		00:23:40
	Publish Date:		2018-05-03 10:37:40
	Description:		AI cannot replace the power of a human smile in customer engagement, and the chief differentiators for excellence are training and culture, Tom Peters says in his new book.
	Total Play:		0

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