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	Podcast:		Knowledge@Wharton
	Episode:		How Language Boosts Customer Satisfaction
	Category:		Business
	Duration:		00:14:51
	Publish Date:		2021-09-20 20:24:22
	Description:		Using more concrete language can improve customer satisfaction, according to new research from Wharton marketing professor Jonah Berger.
	Total Play:		0

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