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	Podcast:		Knowledge@Wharton
	Episode:		Becoming the Best: Excellent Customer Service Always Wins
	Category:		Business
	Duration:		00:22:43
	Publish Date:		2019-05-02 10:17:29
	Description:		If you build a customer-centric business, the money will come. That’s the message in a new book by Horst Schulze, co-founder of luxury hotel chain The Ritz-Carlton.
	Total Play:		0

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