Search

Home > Inside Intercom Podcast > Scaling AI Across Support and Sales: Fin Now Sells Itself
Podcast: Inside Intercom Podcast
Episode:

Scaling AI Across Support and Sales: Fin Now Sells Itself
Category: Technology
Duration: 00:15:19
Publish Date: 2026-02-20 00:00:00
Description:

Intercom’s Fin has already transformed customer service with 81% automation. Now, it’s moving into sales. Senior Director of AI Support Ruth O’Brien and Senior AI Conversation Designer Fred Walton unpack how Fin Sales Agent qualifies leads, grows pipeline, drives revenue, and creates a seamless, unified customer journey - without exposing internal silos.


Follow the people

https://www.linkedin.com/in/ruthieob/

https://www.linkedin.com/in/fred-w-06a41814a/


Newsletter

Sign up for The Ticket on LinkedIn: A newsletter bursting with insights and advice for support leaders who are navigating the shift to AI-first CS. https://www.linkedin.com/newsletters/the-ticket-7158151857616355328/


Say hi

LinkedIn: https://www.linkedin.com/company/intercom/

X: https://x.com/intercom


https://www.fin.ai

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Total Play: 0

Some more Podcasts by podcast@intercom.com

9 Episodes
Intercom on .. 1    
8 Episodes
Intercom on .. 1