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Home > Inside Intercom Podcast > Fin Conversations Ep4: Fin Procedures in practice
Podcast: Inside Intercom Podcast
Episode:

Fin Conversations Ep4: Fin Procedures in practice
Category: Technology
Duration: 00:11:15
Publish Date: 2025-10-15 18:30:00
Description:

Ruth O’Brien, Senior Director of AI Support at Intercom, and Declan Ivory, VP of Customer Support at Intercom, dive into Fin Procedures – a powerful new way for Fin AI Agent to handle complex, multi-step queries. Hear how Intercom’s own support team is using Procedures in practice, and the impact customers are seeing so far – from higher resolution rates to improved CSAT.


Learn more about Procedures here: https://fin.ai/procedures

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