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Home > Inside Intercom Podcast > Lessons from Vanta: Scaling support through trust, education, and AI innovation
Podcast: Inside Intercom Podcast
Episode:

Lessons from Vanta: Scaling support through trust, education, and AI innovation
Category: Technology
Duration: 00:30:24
Publish Date: 2025-09-16 23:00:00
Description:

In this episode of The Ticket, Vanta’s Director of Customer Support, Margarita Wilshire, joins Intercom’s Senior Director of Human Support, Bobby Stapleton, to share how her team blends human expertise, customer education, and AI innovation to deliver fast, trustworthy, and scalable support – while keeping customer experience at the heart of everything they do.


Watch this episode on YouTube: https://youtu.be/72V2C-QR6pw?si=BnGXQQNR-mYLAriO


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https://www.linkedin.com/in/bobbystapleton/

https://www.linkedin.com/in/margaritawilshire/


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Sign up for The Ticket on LinkedIn: A newsletter bursting with insights and advice for support leaders who are navigating the shift to AI-first CS. https://www.linkedin.com/newsletters/the-ticket-7158151857616355328/


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