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Home > Inside Intercom Podcast > AI, psychology, and the future of customer support: Insights from Synthesia's Head of Support
Podcast: Inside Intercom Podcast
Episode:

AI, psychology, and the future of customer support: Insights from Synthesia's Head of Support
Category: Technology
Duration: 00:28:16
Publish Date: 2025-02-06 14:39:38
Description:

We spoke with Constantina Samara, Head of Customer Support at Synthesia, about how AI is reshaping customer service. She tells Declan Ivory, Intercom’s VP of Customer Support, how her background in psychology informs her approach to AI-driven customer service, the biggest opportunities and challenges she’s encountered, and how Synthesia is leveraging AI to enhance both support efficiency and the customer experience.


Watch this episode on YouTube: https://youtu.be/-dQX9ov5UeE?si=PZjeFoNEhG0p7k34
Total Play: 0

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