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Home > Inside Intercom Podcast > The Four Pillars of CX: A deep dive into what makes for great customer experiences
Podcast: Inside Intercom Podcast
Episode:

The Four Pillars of CX: A deep dive into what makes for great customer experiences
Category: Technology
Duration: 00:28:19
Publish Date: 2025-01-09 10:47:29
Description:

In this episode of The Ticket, CXChronicles founder Adrian Brady-Cesana joins us to talk about the four pillars of customer experience: team, tools, process, and feedback. Adrian tells Intercom Snr. Director of Human Support Bobby Stapleton about the evolving state of customer experience teams, the impact of technology and software, and the necessity of living playbooks.


Watch this episode on YouTube: https://www.youtube.com/watch?v=CcEkxwag2h8
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