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Home > Inside Intercom Podcast > Putting people first: Nick Clark on how to design AI support for the customer
Podcast: Inside Intercom Podcast
Episode:

Putting people first: Nick Clark on how to design AI support for the customer
Category: Technology
Duration: 00:34:16
Publish Date: 2024-11-22 10:54:44
Description:

In this episode of The Ticket, Nick Clark from the Boston Consulting Group joins us to discuss the transformative impact of AI on customer service. He talks with Intercom VP of Customer Service Declan Ivory about how generative AI is reshaping customer interactions, the emergence of new roles within customer service teams, and the importance of professionalizing career paths in this evolving landscape.
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