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Home > Inside Intercom Podcast > Lessons from Amazon: How to practice "Big Bet Leadership"
Podcast: Inside Intercom Podcast
Episode:

Lessons from Amazon: How to practice "Big Bet Leadership"
Category: Technology
Duration: 00:27:43
Publish Date: 2024-11-07 13:50:31
Description:

John Rossman, an early Amazon executive who played a key role in launching the Amazon marketplace business in 2002, joins Bobby Stapleton, Our Senior Director of Human Support, to discuss the concept of "Big Bet Leadership". This involves emphasizing the importance of making bold, high-stakes decisions in business. They also explore how customer service leaders can leverage AI to enhance customer experiences while navigating risks and uncertainties.


Watch this episode on YouTube: https://youtu.be/ePDfX4kOsco?si=kk_LlHGA2w7a4HBn
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