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Home > Inside Intercom Podcast > Mapping out the first 90 days with AI-first Customer Service
Podcast: Inside Intercom Podcast
Episode:

Mapping out the first 90 days with AI-first Customer Service
Category: Technology
Duration: 00:16:57
Publish Date: 2024-05-16 15:11:49
Description:

This week on The Ticket podcast, Intercom’s Senior Director of Human Support Bobby Stapleton and Director of Customer Support Operations Anthony Lopez break down how our own Customer Support team got started with AI. They discuss what the first three months looked like as the team made the switch to an AI-first approach, and offer some practical advice for how others can confidently embrace the new way.


Watch this episode on YouTube: https://www.youtube.com/watch?v=sgJvV4diKNo
Total Play: 0

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