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Home > Inside Intercom Podcast > Understanding the changing economics of customer service in the age of AI
Podcast: Inside Intercom Podcast
Episode:

Understanding the changing economics of customer service in the age of AI

Category: Technology
Duration: 00:31:57
Publish Date: 2024-02-22 16:22:29
Description:

With AI handling a greater proportion of customer issues, the balance between cost and value is undergoing a huge and rapid shift. In this episode Declan Ivory, our VP of Customer Support, and Bobby Stapleton, our Director of Human Support, unpack a lot of the implications of this new reality.


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