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Home > Inside Intercom Podcast > Making magic: Simon T. Bailey on the platinum service principles that create lifelong customers
Podcast: Inside Intercom Podcast
Episode:

Making magic: Simon T. Bailey on the platinum service principles that create lifelong customers
Category: Technology
Duration: 00:26:50
Publish Date: 2024-02-15 12:42:49
Description:

Declan Ivory, VP, Customer Support at Intercom sits down to chat with Simon T. Bailey, author of 'Be the Spark: Five Platinum Service Principles for Creating Customers for Life'. They chat about how to be the spark in customer service, how to foster an environment of operational excellence amongst your CS team, why emotional moments for your customers are something you should invest in and Simon had great advice for aspiring customer service leaders.
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