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Home > Inside Intercom Podcast > How AI is creating support roles, not taking them
Podcast: Inside Intercom Podcast
Episode:

How AI is creating support roles, not taking them
Category: Technology
Duration: 00:30:19
Publish Date: 2023-11-09 16:25:57
Description:

AI is revolutionizing the customer service landscape, and with it, the traditional role of a support agent. On today's show we're joined by an industry panel of experts to answer the questions - what does that future look like for support teams? And how can you best prepare for the new opportunities and challenges to come?

Today's guests:

  • Christian Osmundsen, Global Head of Customer Experience at Deliverect
  • Lauren Francis, Customer Support Process Improvement Manager at Intercom
  • Ruth O'Brien, Director of Automated & Proactive Support at Intercom
  • Sam Forde, Merchant Success Manager at Zapiet


Read a transcript at https://www.intercom.com/blog/podcasts/ai-future-of-support-roles

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