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Home > Inside Intercom Podcast > UserTesting’s Janelle Estes on using human insight to create memorable experiences
Podcast: Inside Intercom Podcast
Episode:

UserTesting’s Janelle Estes on using human insight to create memorable experiences
Category: Technology
Duration: 00:30:25
Publish Date: 2022-08-11 10:03:50
Description:

Janelle Estes is the author of User Tested: How the World's Top Companies Use Human Insight to Create Great Experiences. In this episode, we sat down with Janelle to talk about the power of human insight, how to scale it throughout your organization, and its role in creating a culture of customer empathy.

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