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Home > Inside Intercom Podcast > Rewind: Slack’s Ali Rayl on supporting millions of daily active users
Podcast: Inside Intercom Podcast
Episode:

Rewind: Slack’s Ali Rayl on supporting millions of daily active users

Category: Technology
Duration: 00:27:17
Publish Date: 2022-05-12 13:25:04
Description:

In February 2013, Slack had no product, no customers and only 8 employees. One of those employees was Ali Rayl, who was tasked with creating the company's customer support experience. Today her team supports more than 10 million daily active users. In a conversation from our archives, Ali shares lessons learned from Slack's early days, the unconventional way she measures her team's performance, how her team promotes knowledge sharing and much more.

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